Cancel & refunds

How to cancel

Open Account. Read what happens. Type the confirmation code. If you do not type the code, the subscription stays on and you keep paying.

There is no “just close the app” cancel. That is intentional: the lock must survive a weak moment.

After you cancel

Protection does not turn off the moment you confirm.

• Protection stays on until the date you already paid for.
• You are not charged again.
• After that date the filter turns off.
• On iPhone/iPad you still need Apple’s profile code to remove the profile.
• You may subscribe again later.

Refunds

Paying starts the lock immediately. We therefore do not refund the current period once the subscription is active.

If you have not added any device yet, contact us within 14 days of the first payment. We will look at a goodwill refund. We do not refund because you later want the blocked apps or sites again.

• Invite discount on the first payment is a lower price, not a refund.
• Yearly: if you stop, unused months are not paid back; the lock simply runs to the paid end date.
• Chargeback without talking to us first can close the account and does not unlock faster than a confirmed stop.

Cash invites

If you paid a church, mosque or other partner in cash, that money was not paid to Merkebna’s card processors. We do not refund that cash. Ask the partner about the money. We handle the Merkebna account and the lock period on the invite.

Your legal rights

EU/EEA consumers keep any rights that cannot be waived. Because you ask us to start a digital lock immediately at checkout, the 14-day cooling-off period does not give an automatic refund after the service has started. The 14-day goodwill review above is extra, for accounts with no enrolled device.

Need help?

Use Contact and include your customer ID. We can only refund or stop what the account flow allows, plus the goodwill cases on this page.